Ken-Kor IT Services and Consulting Firm in Chicago

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Shared Stress Plan

Description

Per Server/Per WorkStation/Per month

Workstation/Month

Support/Month

Hourly Rate (Items not covered)

 

Monitoring

System Memory Monitoring & Reporting

Network Performance Monitoring

Hard Drives Monitoring and Reporting

System Event Log Monitoring

CPU Load Monitoring and Reporting

System Services Monitoring

Asset Tracking and Management

 

 

Reporting

Online Customer Portal

Monthly System Summary Reports

IT Purchasing and Guidance

Priority Response Times

 

Maintenance

Microsoft Updates and Patch Management

Updates/Patches installed after business hours

Online/Email Ticketing System

Discounts on Projects & Installations

Automatic Problem Escalation & Resolution

Third Party Software Updates

 

Security

Vulnerability Scanning

Antivirus Protection Logs and Updates

Firewall Management and Monitoring

Anti-Spam Protection

Anti-Virus License

 

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